FAQ & DELIVERY
You can order as little as one candle through our website to get a custom labelled candle. Once we receive your order we do up a label draft from the comments you left in the checkout section. We email this through for you to approve or make alterations prior to sending it to print. If you are wanting to order a large quantity however (more than 10 candles) for your business or next special occasion or please contact us at firstname.lastname@example.org
We custom pour all of our orders and aim to have them shippied out within 5 business days. We ship through Australia Post Regular Post service which can take from 2 - 10 days depending on where you are based in Australia. As a small business, this allows us time to pour, label and carefully package your items for shipping. If there are any unexpected delays I will advise you as soon as we become aware and will keep you updated with the status of your order.
POSTAGE & HANDLING FEES
We ship through Australia Post Regular Post service and bubble wrap and package all of our items to minimise breakages. We offer a flat rate fee of $9.95 Australia wide.
RETURNS & DAMAGES
Cinque Candle Co. do not offer a refund or return on ‘change of mind’ purchases. However, in the event you were sent the wrong goods, we will endeavor to send the correct item, or a replacement piece.
In the event that items are damaged in transit, please contact us as soon as you are aware of an issue, take photographs and try not to use any products. You have 7 days from receiving goods to contact us.
The prices of all of our products, services and shipping displayed on our website are current at the time of issue, but they are subject to change as is availability at any time.
I run this small business around three young children and I hope you all understand I try me best to get your order to you ASAP.
Should you have any questions or queries please head to our contact page and we will respond to you within 24 hours.